Our Core Services
Agency Helpdesk
Customer Support Portal
Training and Implementation
Project Management
Key Capabilities
Customer Experience (Cx)
We provide a seamless customer experience from multiple touchpoints. With user friendly customer focused interface, virtualization and artificial intelligence we help clients increase trust and improve the customer experience while improving the outcome of those customer interactions, saving costs and reducing risk all to maximize effectiveness.
White Glove Help Desk IT Support
We provide around the clock IT support including Tier 1 to Tier 3 IT help desk services. We pride ourselves in providing timely efficient and effective support virtually and by telephone. We provide rapid response times and a detailed triage customized to meet the client’s business goals.
Healthcare & Information Technology Staffing
We are highly effective in placing IT professionals in the Healthcare Information Technology sector. We offer skilled candidates with extensive experience and certifications in the industry. We staff individuals who are intimately familiar with the hardware and software to use for health records and healthcare information to enhance performance and reduce cost.
Program Management / Project Management
Our project managers have technical knowledge of the programs being implemented so they are in the best position to document the timeline and results to.
System Integration
Often times companies purchase products and software which independently function well, but, together with pre-existing programs, cause confusion.
Software Consultation
We complete comprehensive discovery to ascertain whether your current software if the most efficient and productive product and package in the industry to accomplish your company’s goals.
Meet the Founders
Kimberly Kight
CEO
"Begin, be bold and venture to be wise."
Dominic Ali
CTO
"With persistence and dedication there is no obstacle one cannot overcome."
What do our clients say about us?
“With the support of a customized help desk and CRM, Jen and Kim’s excellent staff offers best white glove service.”
League of Women Voters
“When it comes to developing and modifying our ServiceNow platform, the Phase V Team is innovative.”
VA
“The Phase V Team offered white glove customer service at a level I have never experienced in the government; I have only encountered this level of service in corporate.”
SAMSHA
“The Phase V leaders are adept at completing knowledge transfer in a timely manner during the transition period.”
CBP
“The team swiftly came up with a migration plan to another Cloud provider that would save money and satisfy the project’s security requirements.”
DOE / SANDIA
“Working with Jen and Kim has been a delight, and their performance is superb. By reducing costs and rework, they have added new techniques and creative solutions to the project.”
NIH
